Cookie policy

Effective Date: 15-May-2024

1. What are cookies and trackers?

Cookies and similar technologies (“trackers”) are small files or scripts that are stored on your device when you browse a website. They allow websites to function, improve performance, remember preferences, analyse traffic, or support marketing activities.

For simplicity, all technologies used for these purposes are referred to as trackers, unless a distinction is necessary.

Trackers used on this website may be:

• First-party trackers – placed directly by us;
• Third-party trackers – placed by external providers whose services we use (e.g., analytics tools, embedded content).

Some trackers require your consent before being placed on your device. You can withdraw your consent at any time using the options described below.

2. Why we use trackers?

Tag management systems may be used to deploy and control scripts and trackers on this website. These systems do not themselves set cookies, but ensure that third-party technologies are loaded in accordance with user consent and configuration settings, in line with Article 5(3) of the UK and EU ePrivacy framework.

Some analytics or measurement activities may be implemented using server-side technologies rather than directly in the user’s browser. Where used, such technologies are configured to respect user consent choices and to minimise personal data processing in accordance with the GDPR.

Where possible, we may use cookieless or privacy-enhanced measurement techniques that do not store information on a user’s device. These techniques are used solely for aggregated statistical purposes and do not enable cross-site tracking.

We use trackers for the following purposes:

1. Strictly necessary trackers

These trackers are essential for the website to function securely and correctly (e.g., security settings, cookie consent management, session management). They do not require your consent.

Examples may include:

• remembering your cookie preferences,
• enabling secure login areas (if applicable),
• ensuring essential site functions.

1. Functional / experience trackers

Functional or experience trackers are used to enhance usability and presentation of the website. These trackers support features such as font rendering, embedded media, and layout stability.

On this website, functional trackers may include:

• Google Fonts, used to display website typography consistently across devices

• Embedded content provided by Squarespace, such as images, forms, or layout elements
• Media embeds (for example, YouTube or Vimeo) where enabled

These trackers do not collect data for advertising purposes but may involve third-party requests. Where required, they are loaded only after consent has been provided.

1. Analytics / measurement trackers

Analytics or measurement trackers are used to understand how visitors interact with the website so that performance, content, and usability can be improved.

This website may use Squarespace’s built-in analytics features, which rely on cookies and similar technologies to collect aggregated information such as:

• Page views and navigation paths
• Referring sources
• Device and browser type

• Approximate geographic location (at a country or region level)

Where Google Analytics 4 or other third-party analytics tools are enabled, these are configured in accordance with consent requirements. Analytics trackers are not activated unless user consent has been given, unless they are implemented in a strictly anonymised or privacy-enhanced manner.

These trackers require your consent unless strictly anonymised.

3. List of cookies

4. Third-Party Services Used on This Website

This website may use services provided by third parties (e.g. analytics tools, embedded content), which may set their own trackers.

Potential services:

• Google Analytics 4 (website analytics and traffic measurement)

• HubSpot (CRM, enquiry forms, marketing communications and analytics)

• Google Ads (advertising measurement and conversion tracking)

• Meta / Facebook Pixel (advertising and conversion tracking)

• EnquiryBot (automated enquiry handling and chat functionality)

• Google Fonts (font display)

• Google Maps (embedded maps)

• Cloudflare (website security and bot protection)

These third-party providers may process limited data in accordance with their own privacy policies. DJM Medical Clinics Ltd does not control how these third parties process data beyond configuration and consent controls.

5. Cookie banner & changing your preferences

If trackers requiring consent are used, we display a cookie banner when you first visit the website. You can choose to accept, reject, or customise your preferences.

You may change or withdraw your consent at any time by:

• clicking the “Manage Cookies” or “Change Preferences” link (if available), or
• adjusting your browser settings.

6. How to Manage Cookies in Your Browser

You can change your cookie preferences any time by clicking the Consent Preferences button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away. In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Microsoft Edge: Delete cookies in Microsoft Edge – Microsoft Support

Deleting cookies may affect the website’s functionality.

7. Consequences of Blocking Cookies

You are free to block or disable trackers. However:

• some features may not work correctly,
• the website may not remember your preferences,
• embedded content may not display.

Strictly necessary cookies cannot be disabled as they ensure the website operates safely and correctly.

8. Contact Information

If you have questions about this Cookie Policy or your privacy rights, please contact us:

DJM Medical Clinics Ltd

E-mail: [email protected]

Address: 167 Bath Street, Glasgow, United Kingdom, G2 4SQ

9. Policy updates

We may update this Cookie Policy from time to time to reflect changes in website technologies, legal requirements, or business practices.