McKeown Medical
167 Bath Street, Glasgow, G2 4SQ
At McKeown Medical, we are committed to delivering the highest levels of service to all of our patients.
If you have any questions about our terms of service, please contact us and one of our friendly team will be happy to help.
We will provide the Services to you as detailed in the Admission Letter, which outlines the care and treatment you will receive under the Package. The Admission Letter will also specify the Package Price, as well as any appointment or admission dates and payment methods.
Your Package Price is contingent on the results of your consultation and assessment with your consultant. Once confirmed, the price will remain fixed, provided your treatment occurs within three months of the initial offer date.
The Package Price is determined based on:
Expenses not included in the Package Price will be charged at the Clinic’s standard rates. See 1.6 for what is excluded from the Package Price.
Unless otherwise specified in your Admission Letter, the Package Price includes:
The Package Price does not cover:
Any medical treatment not related to the care and treatment identified at your consultation, requiring a separate pathway of care, or not clinically required, is not included in the Package Price, even if performed at the Clinic before discharge.
The time of your appointment on the day of your planned procedure is an estimate only. Treatment schedules and operating lists frequently change until the last minute, which may result in an earlier or later appointment time than originally planned. If your appointment is for a surgical procedure, please ensure you are available all day and have necessary arrangements in place to attend when required. If you cannot make your procedure time, your procedure may be cancelled.
The Package Price covers any medical or surgical complications directly related to your surgery for six months following your procedure, as described in clause 6.1, provided that:
If your treatment involves cosmetic surgery and the outcome does not meet your consultant’s expectations, revision surgery may be provided free of charge (subject to approval by the Clinic’s Medical Director, provided this is identified by your consultant within six months of your initial admission. If the cosmetic result meets the consultant’s expectations, any revision surgery will be chargeable at the Clinic’s and the consultant’s standard rates.
If you decide not to proceed with your procedure or any other services as part of your Package, you may cancel at any time.
2.3.1 Surgical procedures
A booking deposit is charged at the time of reserving your surgery slot. If you cancel your surgery date with more than one month’s notice, this deposit will be fully refunded. If you cancel or wish to reschedule your procedure with less than one month’s notice, you will forfeit the booking deposit and must pay an additional deposit to book another date in the future. The balance of your Package Price is due two weeks before your procedure date. Should you cancel with less than two weeks’ notice, the full balance will remain payable and non-refundable.
2.3.2 Non-surgical procedures
For some non-surgical procedures, we may take a deposit. This will be advised at the time of booking. If you cancel your procedure date with more than one month’s notice, this deposit will be fully refunded. If you cancel or wish to reschedule your procedure with less than one month’s notice, you will forfeit the booking deposit and must pay an additional deposit to book another date in the future.
If your consultant cancels your treatment for medical reasons or concerns about achieving your expectations, and you have already paid for your Package Price, we will refund your payment.
We will make every effort to provide the Services on the date specified in your Admission Letter. However, we reserve the right to cancel or change the date of your procedure due to unforeseen circumstances, operational or technical reasons, or medical advice from your consultant. We will try to give as much notice as possible and will rearrange any appointment or admission dates where possible. If we cancel or refuse treatment, any advance payments for Services not provided will be refunded by electronic transfer to the original payer.
Please note we do not issue refunds in cash, even if that was your original payment method.
We may cancel any appointment or care if you fail to make the required payments.
If you are not a UK resident and require NHS treatment not included in your Package Price, you will be liable for any charges. We may invoice you for any costs incurred due to NHS treatment or deduct these costs from your debit/credit card or any credit balance we hold. We will notify you before taking any payment.
By signing the Consent Form and agreeing to these Terms, you confirm that you have the necessary documentation to enter the UK and meet all relevant immigration criteria. You also confirm that you have made adequate payment arrangements for your care.
While McKeown Medical and your consultant will strive to meet your expectations, we cannot guarantee the outcome of any procedure, care, or treatment. Your consultant will explain potential complications before your treatment.
We require certain information from you to provide the Services. This information may be requested by staff at the Clinic, your consultant, or other medical professionals. Failure to provide complete or accurate information may affect our ability to offer a full range of Services.
We strongly advise against bringing valuables or cash to the Clinic. If you do, it is at your own risk as we do not accept responsibility for theft, loss, or damage to any property brought by you or your visitors.
During an invasive procedure at McKeown Medical, your care will be under the consultant’s supervision, with McKeown Medical staff, including nurses, providing care based on the consultant’s instructions.
Consultants involved in your care may be independent practitioners. McKeown Medical is not liable for any act or omission by an independent consultant, who is responsible for the care provided.
Your consultant, whether a physician, surgeon, or anaesthetist, may be an independent medical practitioner not employed by us. Unless advised otherwise, they will charge separately for their services, including the initial consultation. Our Package Price bill includes consultants’ fees during your stay at the Clinic, and we act only as the consultants’ agent in collecting these fees.
We are not responsible for the acts and omissions of consultants, anaesthetists, or other independent medical practitioners and their employers. Consultants and their secretarial staff do not have authority to quote Clinic charges. Any Clinic prices mentioned by them are subject to written confirmation by the Clinic.
If you encounter any issues with the Services, please contact us promptly, and we will investigate under our complaints procedure. We aim to resolve problems as soon as possible. Our complaints procedure is available from any Clinic staff member and on our website.
You have legal rights regarding Services not performed with reasonable skill and care, or if materials used are faulty or not as described. These Terms do not affect your legal rights.
We are not liable for any failure to perform, or delay in performance of, any obligations caused by events outside our reasonable control.
If an event outside our reasonable control affects our obligations, we will notify you as soon as possible. Our obligations will be suspended, and the performance time extended for the event’s duration.
You may cancel the contract if an event outside our control occurs and you no longer wish us to provide the Services. No cancellation fee will apply in such cases.
These Terms and Conditions, along with the Admission Letter and / or Consent Form, constitute the contract for services between you and us. By signing the Consent Form, you agree to these Terms.
This contract is between you and McKeown Medical. No other person has rights to enforce its terms.
These Terms are governed by Scottish law. Both parties agree to submit to the non-exclusive jurisdiction of the Scottish courts.
If there is any conflict between these Terms and your Admission Letter or Consent Form, these Terms will take precedence. If there is any conflict between marketing materials and these Terms, the contract (Admission Letter and Consent Form) will take precedence.
We may transfer our rights and obligations under these Terms to another organisation, and will notify you in writing if this happens. This transfer will not affect your rights or our obligations.
We may change these Terms at any time, but changes will only apply to new care or treatment and not to ongoing or currently received care.
If you wish to end care before it is completed, your rights to do so are set out in clause 3.3.
Keep us updated with any changes to your contact details.
We are registered in Scotland with our registered office at McKeown Medical, 167 Bath Street, Glasgow, G2 4SQ.
5.19.1 Surgical procedures
Payment in full and in cleared funds is required two weeks prior to your procedure date. Failure to pay on time may result in cancellation and loss of your booking deposit.
5.19.1 Non-surgical procedures
Payment is required as set out in your treatment plan. Failure to pay on time may result in cancellation and loss of your booking deposit.
When “we,” “our,” or “us” are used in these Terms, they refer to McKeown Medical.
“Writing” or “written” includes e-mail unless stated otherwise.
Terms: The terms and conditions in this document.